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FAQ's

We have provided a list of frequently asked questions below, just click to view the answer.
If your question is not present then please dont hesitate to contact us.

Question Answer
What about grey/black plastic bumpers & trim?                

 

Yes, we can repair these panels. Whilst the method of repair  is the same as         any other, the colour matching is not so scientific. We have a number of spray   cans ranging in colour from black to lighter grey and we will blend in the best match. The results are very good.

 

Can you work in bad weather?

 

Yes, but it does depend on how bad!  

The rule is rain with no wind is fine as we can cover the repair areas quite easily with an inflatable car pod. However, if it's a stormy day with wind and rain then the chances are we will have to postpone. We keep a tab on the forcasts and will call you beforehand if we think it's going to be difficult. Multiple repairs are more susceptible to this as it's harder to cover & waterproof the vehicle.  

Wind on its own presents an annoyance but will not stop work.  If you have a reasonable sized garage (with width to work in) this will usually help enormously in these conditons.

Car Pod

Does my car need to be cleaned before you come?

 

Not necessarily. Most ideal is that it should be dry. If the panel is particularly muddy then a wash over would be appreciated. However, in all cases the panels to be repaired are always cleaned ond properly prepped before paintwork begins.

 

Can I use the car after it has been worked on?

 

Yes, the repair will have been prepared enough for travel in the dry. Although it will be waterproof, if it's raining then it will pay to leave it for around 3 hours.  

Please do not machine wash, jetwash or polish the panel for at least one week after the date of repair. 

We will polish the repair to the same standard as original manufacture. There will be enough clearcoat on the new repair for you to polish up to a mirror gloss if you wish. However you must be aware of the blended edges around the repair which can be stripped off if too vigorous polishing is applied. Waxing should give no cause for concern.

 

Can you repair bonnet chips?

 

No.  

Bonnet chips are, by their nature, small but deep damage into the paint. We cannot smart repair to the high standard we set ourselves on horizontal panels such as roofs and bonnets. 

However, It is physically possible to carry out a 'protective' repair and we have, on a customers request, carried out chip repairs (particularly bad ones) on bonnets simply as a measure to stop things getting worse. We simply cannot guarantee the aesthetic blending in of the paint and clearcoat and so edges may be visible.

 

Do you repair windscreens and interiors?

 

No.

We are paint specialists. Windscreens can usually be repaired by specialists through your insurance without effecting your no claims bonus.

 

What about tiny dents which have had no paint damage at all?

 

As a paint repair specialist we would normally pass these onto a PDR (Paintless Dent Repair) specialist. These guys can massage small dents out from the inside using rods. Its a highly skilled area which takes years of practise. 

We use Ross from DevonDents who has done fantastic work for me. He can be contacted on 07854445714

 

What is the most amount of work you can do at one time?

 

There is a limit. There comes a time when the work requested is less a SMART repair and more a full on respray.  

Our limit per job is 4 panel sections.

 

What if I need to cancel?

 

Any work cancelled less than 7 days before the date booked will incur a cancellation fee of £30 unless the work is rebooked again. If the following booking is cancelled again the same fee applies.

 

How do you match the paint?

 

Every vehicle manufactured has a paint code and the paint ingredients are published at a cost. This can be found usually in the door jambs, in the engine bay or in the case of VW's and Skoda's in the boot. This code is inputted into the software on my computer which will produce a list of variants of the colour. From the fandeck on board our vans we will confirm the variant and the software will produce the ingredients made from the 100 or so tints that we have to make an exact match.

 

How do you take payment?

 

Cash or Cheque and payment must be made on completion of the work.

 

Is the work guaranteed?

 

Yes it is. All repairs are guaranteed for the lifetime of the vehicle whilst it is in your posession. The guarantee is not transferrable. Obviously, should the repair itself be damaged  or the surface tampered with which then causes a failure then the guarantee will not apply. Rust also does not form part of the guarantee. Please see the Terms of Business page for a full explanation.